SAP Knowledge Base Article - Public

2693245 - Ship-To information of Sales Volume report does not match with Sales Order

Symptom

The Ship-To information in the Sales Order Volume report is not same as the Ship-To address that is maintained the Sales Order.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Reports View.
  3. Open the Sales Order Volume report.
  4. In the selection choose the restriction for Sales Order XYZ (XYZ represents the Sales Order ID for which you find the Ship-To address in the Sales Order does not match with the Ship-To address of the Sales Order Volume Report).
  5. Choose the key figure Ship-To in the View.
  6. Run the report and you can see that the Ship-To address does not match with the Sales Order Ship to address.

Cause

This is system standard behavior. The Ship-To address of Sales Order Volume report is fetched from the Business Partner Master Data.

Resolution

In order to display the Ship-To address which has been set for the Sales Order you have to use another Characteristic. Please proceed as follows:

  1. In the Sales Order Volume report, click on the button Add Fields.
  2. Expand the Dimension: Business Partner.
  3. Find the characteristic  Address of Ship-To.
  4. Check the box "Display in Report" and Click on Ok
  5. Now in the report, move the characteristic  Address of Ship-to from Not Currently Shown to Rows so that it will display in the report table.

See Also

2657293 - Sales Order Volume Report Shows Incorrect Values For Project Sales Orders

Keywords

Sales Order Volume Report Ship To wrong; Ship-To Sales Order Volume Report; Sales Order Volume Report , KBA , sales order volume report , ship-to , AP-SLO , Sales Order Processing , How To

Product

SAP Business ByDesign all versions