SAP Knowledge Base Article - Public

2693179 - Edit button does not appear for documents

Symptom

I have uploaded a document to the content section of SAP Jam. However the 'edit' button' is greyed out.

edit.jpg

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.**

Environment

 SAP Jam

Reproducing the Issue

1. In any browser other than IE (Internet Explorer) navigate to content section of SAP Jam
2. For certain content the edit button is grayed out and a message appears stating "This feature is supported on Internet Explorer 7 and newer (32-bit), Microsoft Office 2007/2010/2013 on Windows."

Cause

The edit button is only available in IE and this is a technical limitation.

Resolution

Use IE or else download, edit and re-upload the item.

The technical reason behind this behavior:

  • IE supports ActiveX SharePoint controls, which is available and invoked in IE, which eventually leads to editing mode into Microsoft Office.
  • SAP would have to write a full non-IE browser plug-In which can support ActiveX model for this SharePoint control, and editing of this into Microsoft Office. Therefore supporting this in other browsers is not planned for the future.

Keywords

editing, "cannot edit" , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content & File Sharing/Upload , Problem

Product

SAP Jam 1207 ; SAP Jam 1210 ; SAP Jam 1302 ; SAP Jam 1305 ; SAP Jam 1308 ; SAP Jam 1311 ; SAP Jam 1402 ; SAP Jam 1405 ; SAP Jam 1408 ; SAP Jam 1411 ; SAP Jam 1502 ; SAP Jam 1505 ; SAP Jam 1508 ; SAP Jam 1511 ; SAP Jam 1602 ; SAP Jam 1605 ; SAP Jam Collaboration 1608 ; SAP Jam Collaboration 1611 ; SAP Jam Collaboration 1702 ; SAP Jam Collaboration 1705 ; SAP Jam Collaboration 1708 ; SAP Jam Collaboration 1711 ; SAP Jam Collaboration 1802 ; SAP Jam Collaboration 1805 ; SAP Jam Collaboration 1808 ; SAP Jam Collaboration 1811

Attachments

edit.jpg