SAP Knowledge Base Article - Public

2693136 - Export to CSV is failing in charts based on Live BW datasources in SAP Analytics Cloud (SAC)

Symptom

Not able to export CSV in charts based on Live BW datasources and the following error message appears on the screen:

  • "Export failed: Unable to retrieve data"

Environment

  • SAP Analytics Cloud 2018.15.3
  • Live Data Connection to SAP BW

Reproducing the Issue

  1. Open a story connecting to Live BW Datasource with hierarchies being used.
  2. Click on a chart's options and choose Export to CSV.
  3. Error appears and no data is being exported.

Cause

Defect on firefly layer.

Resolution

This issue is planned to be fixed on Release Wave 2018.16.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, export, csv, unable retreive, retrieve, data, failing, failed, issue, csv, text , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0