SAP Knowledge Base Article - Public

2693136 - Export to CSV is failing in charts based on Live BW datasources in SAP Analytics Cloud (SAC)


Not able to export CSV in charts based on Live BW datasources and the following error message appears on the screen:

  • "Export failed: Unable to retrieve data"


  • SAP Analytics Cloud 2018.15.3
  • Live Data Connection to SAP BW

Reproducing the Issue

  1. Open a story connecting to Live BW Datasource with hierarchies being used.
  2. Click on a chart's options and choose Export to CSV.
  3. Error appears and no data is being exported.


Defect on firefly layer.


This issue is planned to be fixed on Release Wave 2018.16.

See Also

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SAP Analytics Cloud 1.0