SAP Knowledge Base Article - Public

2692752 - SAP Jam not loading properly - Trusted Sites missing

Symptom

  • SAP Jam assets are not loading after successful login
  • Switching to SAP Jam from BizX gives you an ERR_TUNNEL_CONNECTION_FAILED error in the browser
  • Video playback is blocked

Environment

SAP Jam Collaboration

Cause

Login and Asset servers are separate for SAP Jam. Which means that users can login successfully to the sever but some assets (like view video, edit content/groups) can be affected by this.
As they are hosted on separate servers, your IT department could have blocked the necessary URLs that will load that feature/content.

Resolution

Request your IT department to Whitelist the following URL's in their HTTP proxies and firewalls:

  • *.sapjam.com
  • *.successfactors.com 

See Also

KBA 2088727 - How to include a URL to trusted sites?

Keywords

whitelist, trusted sites, SAP Jam assets, ERR_TUNNEL_CONNECTION_FAILED, *.sapjam.com, *.successfactors.com, , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP Jam Collaboration all versions