SAP Knowledge Base Article - Public

2692716 - Information - September 2018: E-Verify Outage 09/12/2018 - Onboarding [E-Verify]

Symptom

This article provides information about the unplanned outage of E-Verify system. Below is the error received.

  • Call to E-Verify Service failed.

Environment

  • SAP SuccessFactors Onboarding
  • Department of Homeland Security: E-Verify

Cause

E-Verify notified SAP SuccessFactors that there is an unplanned outage that will impact production systems today starting 12:50 PM Eastern time, September 11, 2018.

Reminder

The Department of Homeland Security has asked us to provide the following announcements:

The PRODUCTION Environment of the E-VERIFY System (not the STAGE system) is currently offline due to unplanned outage. We regret any inconvenience these interruptions may cause to your business processes.

This list includes emails of all E-VERIFY POC's. If you want to be added to or removed from this list please contact your program administrator.

Resolution

This KBA will be updated with the appropriate information as soon as additional information is received from USA Department of Homeland Security.

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UPDATE - 12/Sep/18 11:25 AM EST

  • E-Verify provided an update via their system announcement that their operations resumed after a significant unplanned outage
  • For customers, kindly clear internet browser's cache and history before accessing candidates activity to avoid errors
  • E-Verify adviced that verification who experienced longer waiting time for the result to remain within 24 hours before obtaining candidates activity for the result
  • Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident, if the issue is persistent

Source: E-Verify Contact Center - System Announcements

See Also

Related Articles:

SAP SuccessFactors Community

Keywords

SAP SuccessFactors, Onboarding, E-Verify, Issue, Downtime, Outage, Black-Out, Unplanned, EV, Everify , KBA , #sfobdeverifyoutage , #sfobdeverify , #sfobdinformation , LOD-SF-OBD-EVF , e-Verify , Problem

Product

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