SAP Knowledge Base Article - Public

2692574 - Course Home - SCORM content reloads when opening and closing content menu

Symptom

Upon closing and/or reopening the content menu button in Course Home, SCORM content reloads in the window.

ExitButton.png

Environment

SAP SuccessFactors Learning Management System (LMS) - b1808 and up

Reproducing the Issue

  1.  Enable Course Home on LMS_ADMIN property file
  2. Launch content
  3. Click a few screens in
  4. Close the item menu on the right. This triggers the issue where the course tries to close the LMS. If you don't close the LMS, the course reloads and the user starts at the beginning again (if the content did not trigger the bookmark).

Cause

This is being investigated by the Learning Development team with internal ticket LRN-43079

Resolution

 Currently under analysis by the Development team.

Keywords

course home scorm 1.2 2004 reload exit button click reinitialize beginning begin content menu lms sf successfactors , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 1808