SAP Knowledge Base Article - Public

2691956 - The Participants Section Cannot be Added to The Phone Call Quick Create

Symptom

The Participants cannot be added to the Phone call on creation.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Phone Calls view.
  3. Select the New button.
  4. The Participants section is not visible in the Quick Create.

Cause

Currently participants can only be added to the Phone Call via the Overview tab within the Phone Call TI.

Resolution

To add Participants on Phone Call creation is a new feature request. Please post your idea on the Customer Influence Site:  https://influence.sap.com/sap/ino/#/campaign/903

Keywords

KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811 ; SAP HYBRIS C4C CORE 1808 ; SAP HYBRIS C4C CORE 1811