SAP Knowledge Base Article - Public

2691698 - Agency's CV submission is not captured in history

Symptom

A candidate is submitted again by a different agency after the first agency's ownership expired. However the second resume submission is not captured in candidate profile history.

Environment

Successfactors Recruiting Management

Reproducing the Issue

  1. Agency "Calibre Recruiting Agency"(Demo agency) submitted a candidate "sap test90", ownership expired on Sep.7

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    2. Another agency "France Recrutement"(Demo agency) submitted the same candidate to another job requisition after the ownership expired

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 3. However the resume has not been updated and the submission is not captured in candidate profile history

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Cause

This is an expected behavior.

If a new agency user submits an exist candidate, he will receive a warning "candidate exists in the system".

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If he clicks "add candidate" without check "update latest resume", candidate will be submitted to the job requisition with the old resume,

and the submission will not be captured in candidate profile history.

Resolution

If the agency user clicked "update latest resume" and updated a new resume, the submission will be captured in candidate profile history.

Keywords

candidate profile, resume not updated, resume not refreshed , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions