SAP Knowledge Base Article - Public

2691614 - Schedule Jobs are being recovered a few times before failing

Symptom

Schedule Jobs are being recovered three times, before failing. The job owner receives multiple emails related to the job failure.

Environment

SAP SuccessFactors BizX - Platform

Cause

The schedule job is failing due to an inconsistence of SFTP file.

Resolution

This the expect behavior of the system. When a job fails due to a missing file on SFTP or the name of the file is wrong, the job will re-run (recover) three times until stop and fail.

To solve the failing job, you can check if the file that you are uploading is in the correct folder, in the correct time, with the correct name. If the issue still persists, raise a new incident with Platform Team (LOD-SF-PLT).

Keywords

3 times fail, job, failing recover, recovering , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem

Product

SAP SuccessFactors HCM Core all versions