You have configured an e-mail template to be sent to customers, however HTML tags are showing in the e-mail text screen.
SAP Cloud for Customer.
Reproducing the Issue
- Go to Sales Work Center.
- Sales Order View.
- Open sales order ABC (where ABC is the sales order you want to send an e-mail).
- Click on Actions button.
- Click on Send Email option.
- In the pop-up screen go to E-mail Text tab.
This is a system behavior.
The HTML tags will not appear on the e-mail sent to the customer, so there is no need to change anything.
HTML Tags; HTML code; Send E-mail; E-mail Template , KBA , html tags , AP-RC-OUT , Output Management , Problem