SAP Knowledge Base Article - Public

2690976 - Send E-mail Screen shows HTML Tags

Symptom

You have configured an e-mail template to be sent to customers, however HTML tags are showing in the e-mail text screen.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to Sales Work Center.
  2. Sales Order View.
  3. Open sales order ABC (where ABC is the sales order you want to send an e-mail).
  4. Click on Actions button.
  5. Click on Send Email option.
  6. In the pop-up screen go to E-mail Text tab.

Cause

This is a system behavior.

Resolution

The HTML tags will not appear on the e-mail sent to the customer, so there is no need to change anything.

Keywords

HTML Tags; HTML code; Send E-mail; E-mail Template , KBA , html tags , AP-RC-OUT , Output Management , Problem

Product

SAP Cloud for Customer add-ins all versions