SAP Knowledge Base Article - Public

2690617 - An Action Export to Microsoft Excel cannot be hidden in the Work Tickets

Symptom

An option Export to Microsoft Excel is disabled in the work tickets via adaptation.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Work Tickets view.
  3. Click on the Adapt ->Edit Master Layout .
  4. Select the Action icon on the right hand side and put cursor on Export to Microsoft Excel.

You can see the there is no option as Change Properties, so this cannot be hidden.

Cause

Currently this is not available.You can use the Ticket list which supports all the capabilities available in Work Tickets list.

Resolution

This is an expected behavior in the current release.

Keywords

Export to Microsoft Excel , Work Tickets , KBA , adapt , edit master layout for work tickets , excel can not be disable or hide , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer 1808