SAP Knowledge Base Article - Public

2690558 - How To - Capture HTTP Archive format (HAR) in Mozilla Firefox - Onboarding (Usability)

Symptom

  • I see system slowness or performance issues.
  • Onboarding is taking lot of time to load
  • Not able to proceed, the application is slow

Environment

  • SAP SuccessFactors Onboarding
  • Mozilla Firefox Quantum 62.0 (64-bit)

Resolution

  • SAP SuccessFactors Cloud Product Support request HAR file to engage with internal team
  • HAR file is used for analyzing issues related to system performance and slowness
  1. Open a new Mozilla Firefox window and follow the steps below.

    a. Select the Menu button (Ellipsis)
    b. Hover the mouse cursor in Web Developer to show more option
    c. Click Network option or use keyboard shortcut Ctrl+Shift+E

    2018-09-06_8-03-59.png

    2018-09-06_8-04-03.png
    2018-09-06_8-04-12.png

  2. Access the website by entering the URL in the address bar; logs will be generated when the site is loading

    2018-09-06_8-05-12.png

  3. In [ SAP SuccessFactors HCM > Onboarding > Open Candidate's Activity ]

    2018-09-06_8-05-43.png

    2018-09-06_8-06-13.png

    Note

    Move the panels to the next step to provide better logs.

    2018-09-06_8-06-26.png

  4. In the Developer Tools, right click and look for 'Save all as HAR' to save the logs as HAR file

    2018-09-06_8-07-02.png

  5. A pop-up window will show to select a destination and save as HAR file

    2018-09-06_8-07-51.png

    2018-09-06_8-08-03.png

Keywords

  • SAP SuccessFactors
  • Onboarding
  • HTTPWATCH, httpwatch, httpwatchlog
  • logs, HAR
  • Slowness, Performance Issue
  • Slow Loading
, KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , How To

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SUCCESSFACTORS ONBOARDING 1811 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508