SAP Knowledge Base Article - Public

2690219 - Outlook Add-in does not synchronise appointments older than two weeks

Symptom

SAP Cloud for Customer Outlook Add-in does not synchronize appointments created within the Outlook Calendar that are dated more than two weeks into the past.

Environment

SAP Cloud for Customer/ Sales / HTML5 / Fiori

Reproducing the Issue

  1. Logon to the Outlook add-in.
  2. Click the New Items dropdown button.
  3. Select the New Appointment option.
  4. Date the appointment for greater than two weeks into the past.
  5. Click the Save and Close button.

Within the add-in's periodic synchronization to SAP Cloud for Customer, this appointment will not be added to the SAP Cloud for Customer tenant.

Cause

By current design, server-side integration synchronizes appointments from two weeks into the past, and 60 days into the future, dependent on the time of synchronization. If user’s mailbox was reinitialized, only appointments since re-initialization date will be synchronized to SAP Cloud for Customer and increases until the sliding period reaches 2 weeks.

Resolution

This is expected system behavior.

A workaround is to add an appointment to SAP Cloud for Customer manually by doing the following:

  1. Open the appointment within Outlook
  2. Under the SAP Cloud for Customer section in the Appointment ribbon, click the Add Appointment button.

This will manually synchronize the appointment to SAP Cloud for Customer.

Keywords

Outlook add-in, Appointments, Synchronization. , KBA , LOD-CRM-GW-OUT , Outlook , LOD-CRM-ACT , Activities , Product Enhancement

Product

SAP Cloud for Customer all versions