SAP Knowledge Base Article - Public

2688989 - Problem (User Handling) - Incorrect Credentials Set in DocuSign eSignature Settings - Onboarding [DocuSign]


This article provides information about error received when candidate is signing the activity with DocuSign. See error below received.

  • Asynchronous task is completed with error
  • An error occurred while executing DocuSignUploadAsyncTask
  • Blank Screen


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. After Onboarding New Employee Step (NES), Candidate will sign the forms
  2. Candidate receive the error message 'Asynchronous task is completed with error'


The API Credential (Password) has been changed previously in DocuSign and was not applied in SAP SuccessFactors Onboarding

In the back-end, the following error is showing:

  • An error occurred while executing DocuSignUploadAsyncTask.
  • USER_AUTHENTICATION_FAILED, One or both of Username and Password are invalid.



Ensure password is properly correctly set in both DocuSign and Onboarding, to do this follow the steps below.

  1. Navigate [ SAP SuccessFactors HCM > Onboarding > Settings > Features ]
  2. Find the DocuSign eSignature, saved a screenshot of your current settings
  3. Click Deactivate to edit
  4. Go back again in [ SAP SuccessFactors HCM > Onboarding > Settings > Features ]
  5. Find the DocuSign eSignature, and click Activate
  6. Using the screenshot you captured as reference, set the DocuSign eSignature configuration
  7. Input the API Account ID, Username, Password
  8. Click Activate to enable the DocuSign eSignature


  • By deactivating, current settings will be disabled.
  • After activating, test again if DocuSign is now working.

If the behavior still exist, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. Provide the information below.

  • Affected Candidates Name
  • Screenshot of the Error
  • Support Access
  • Time Availability to have a Screensharing

See Also

Related KBAs:

How To

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  • 2578348 - Problem (User Handling) - Incorrect Credential of Candidate - Onboarding [DocuSign]
  • 2622739 - Problem (User Handling) - Candidate and Translator Email is Identical - Onboarding [DocuSign]

System Behavior

  • *KBAs will be populated here soon.


  • *KBAs will be populated here soon.

Out of Scope

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For Implementation Partners/Consultants

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  • SAP SuccessFactors, Onboarding, DocuSign, Error, User Handling, KMS.XpressHR.Tasks.DocuSignUploadAsyncTask, USER_AUTHENTICATION_FAILED,One or both of Username and Password are invalid
, KBA , LOD-SF-OBD-DSN , DocuSign , Problem


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