SAP Knowledge Base Article - Public

2688878 - Notification template editor - Send Preview option notification data

Symptom

What kind of data/information comes in the notification template, when triggered through the "Send Preview" option of the notification template editor?

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

From the LMS admin side, click on:

  1. System Admin > Configuration > Notification Templates > Search and access the desired notification template >
  2. Messages > Launch Editor > Send Preview.

Resolution

When triggering the notification template through the "Send Preview" option of the notification template editor, the data/information that comes in it is not related to a user. It will look like the template is blank.

To have the notification populated with user data, It would be necessary to have the notification triggered for a user and not through the "Send Preview" option.

See Also

2258591 - Notification Editor: error when trying to Preview Email

2316793 - How to setup email in Learning Management System (LMS)

Keywords

send, preview, notification, data, information, blank, empty, launch, editor , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions