SAP Knowledge Base Article - Public

2688760 - Adding Product Line Items To Completed Tickets

Symptom

Product Line Items could be added to Completed Tickets in Fiori but not in HTML Client

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Service Work Center
  2. Then to Tickets View
  3. Open any Ticket XYZ, where, XYZ is any Ticket ID
  4. Change the Status of the Ticket to Completed
  5. Navigate to Service and Repair Facet(in HTML Client) or Item Facet (in Fiori Client)

It is seen that Add button is Enabled in RUI Client but not in HTML Client

Cause

Adding of Product Line Items to Completed Ticket Instances has always been possible from backend like PDI, A2X or Odata. Considering the design Floorplan, in HTML Client, this was controlled from UI but in Fiori, the Ticket UI was designed to keep it consistent with backend. Hence, the Add button is still Enabled in Fiori Client but not in HTML Client.

Resolution

This is the Standard System behavior

Keywords

Ticket,Product Line Items, Item, Service And Repair, Item, Add, Enabled, HTML, Fiori, RUI,Completed, Status , KBA , ticket , status , add , completed , service and repair , item , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808