- What is DKIM?
- What is SPF?
- How to request/enable DKIM and SPF implementation?
SAP SuccessFactors HCM Suite
All e-mail notifications delivered from the SuccessFactors hosted solution would be securely encrypted over Sendmail\TLS. SuccessFactors uses Cisco IronPort e-mail appliances for encrypted e-mail distribution.
What is DKIM?
DKIM stands for Domain Key Identified Mail
- It allows senders to associate a domain name with an e-mail message, thus allowing validation for its authenticity. Basically, it would be like creating a unique digital signature that is included on the e-mail header for each customer so that SF e-mail notifications can be validated by the customer’s network.
- The IronPort mail clusters support both the old Domain Keys method and the newer DKIM method of signing. This would need to be configured on a per domain basis on our IronPorts. We would generate a private key and we would provide the customer the DKIM public key values & string that would need to add to their public DNS records.
- Keep in mind that DKIM signing is not a replacement for actual e-mail signing though. DKIM only ensures that the e-mail was really sent on behalf of a domain.
What is SPF?
SPF stands for Sender Policy Framework. From KBA 2292695:
- It is an e-mail validation system designed to prevent e-mail spam by detecting e-mail spoofing, a common vulnerability, by verifying sender IP addresses. SPF allows Customer administrators to specify which hosts are allowed to send mail from a given domain by creating a specific SPF record (or TXT record) in the Domain Name System (DNS). Mail exchangers use the DNS to check that mail from a given domain is being sent by a host sanctioned by that domain's administrators.
- Adopting SPF verification on Customer mail servers will ensure that emails are being sent only from SuccessFactors.
How to request/enable DKIM and SPF implementation?
Please reach out to SAP Cloud Support team (under component LOD-SF-PLT-SEC) with the following information provided:
- Company ID:
- Your mail domain details:
(Provide a full list of the email domains used by users - there may be more than one).
e.g. @testcompany.com and @testcompany.org
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