SAP Knowledge Base Article - Public

2688316 - Sender Email Address of Email Job to Friend

Symptom

 The sender email address of 'Email Job to Friend' and 'Refer Job to Friend' is shown as system@successfactors.com.

Is it possible to show the actua sender email address ?

Reproducing the Issue

Step 1:Log in as an recruting user > Go to  'Careers'>

Step 2:Search for Job > Select one and 'Select Action' - 'Email Job to Friend' or 'Refer Job to Friend'.

Step 3: The details are filled including the "from address" .

Step 4:The email received by the friend has sender email id as system@successfactors.com.

Cause

The notification to a referred candidate is sent from the Single Sender email address configured at the Provisioning end.

Resolution

  • Go to Provisioning >> Company Settings
  • In the Single Sender section, set up the email address and Sender Name for the system notifications

This email address will be used to send email notification to a referred candidate.

email_job_friend1.png

Keywords

KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

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