SAP Knowledge Base Article - Public

2687948 - Unable to Initiate Onboarding Process. Reason: Conflicting mapping found for fields (Onboarding keys) Ensure these fields are mapped only in one entity in admin tools

Symptom

 Customer to trying to initiate Onboarding from RCM

Environment

Recruitment Management / Onboarding

Reproducing the Issue

- go to RCM

- Open a requisition

- once candidate is ready to be hire click Take Action > Initiate Onboarding

- will get the error [ Unable to Initiate Onboarding Process. Reason: Conflicting mapping found for fields (Onboarding keys) Ensure these fields are mapped only in one entity in admin tools ]

Cause

Some of the keys (usually said in the error message) are mapped multiple times in different templates

Resolution

1.) Go to Admin Center

2.) Go to Setup Onboarding Integration

3.) Check the templates for duplicate keys mapped in fields in RCM

4.) If none, go to Provisioning > Import Export for RCM templates Mapping

5.) Check the templates also for duplicate mapping

Keywords

RCM ONB RCM ONB Mapping RCM ONB Integration ONB Integration Setup Onbording Integration Import Export for RCM templates Mapping , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Onboarding 1802 ; SAP SuccessFactors Onboarding 1805 ; SUCCESSFACTORS ONBOARDING 1811 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508