SAP Knowledge Base Article - Public

2687532 - Application error on navigating people profile instance

Symptom

Application error is appearing on every page while navigating in the system.  "An application error occurred. Please try again later, or notify support if the issue keeps occurring."

Environment

SuccessFactors

Reproducing the Issue

Step 1: Log into the Bizx

Step 2: Navigate to any page  Notice the error that pops out of every page

Resolution

Engineering team needs to execute script to make sure there is no corrupt configuration data in database which might be resulting into this issue.

Please open an incident with customer support team to get this script run.

After the script run is complete please verify if the issue is still persistent then, in provisioning "MDF Object Definition To DB SYNC " job needs to run to completely resolve this issue.

This job run will purge all the corrupt cache entries and issue will be resolved.

Keywords

 099c5ca65015b54ed25e8a3667c1a968d3302899 , KBA , 099c5ca65015b54ed25e8a3667c1a968d3302899 , application error , successfactors , LOD-SF-EC-MDF , MDF & EC2MDF Migration , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core 1805