In Survey, both question and comment should be captured in one field for reporting purpose.
SAP Cloud for Customer
Reproducing the Issue
- Go to Business Analytics Work Center.
- Go to Data Source Work Center view.
- Open any Survey Report/ Survey Data source.
- Expectation is to get two field responses in survey reports, to be displayed in one column.
- Refer the screenshot below, Report must be able to show "Survey Answer" and "Survey Answer Test" in one column.
By design of the C4C as product, there is no single field available to capture both type of survey question and survey text answers in one column in report.
This is the expected behavior. In Survey reports, question and comment cannot be captured in one field.
Report, Survey, Column, Survey Question, Survey Text Answer. , KBA , LOD-CRM-SRP , Service Request Processing , Problem