SAP Knowledge Base Article - Public

2687429 - Report Does Not Allow Survey Answer and Survey Answer Text in One Column

Symptom

In Survey, both question and comment should be captured in one field for reporting purpose.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Analytics Work Center.
  2. Go to Data Source Work Center view.
  3. Open any Survey Report/ Survey Data source.
  4. Expectation is to get two field responses in survey reports, to be displayed in one column.
  5. Refer the screenshot below, Report must be able to show "Survey Answer" and "Survey Answer Test" in one column.

Survey--Datasource.jpg

Cause

By design of the C4C as product, there is no single field available to capture both type of survey question and survey text answers in one column in report.

Resolution

This is the expected behavior.  In Survey reports, question and comment cannot be captured in one field.

Keywords

Report, Survey, Column, Survey Question, Survey Text Answer. , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer all versions

Attachments

Survey--Datasource.jpg