SAP Knowledge Base Article - Public

2687419 - Cannot search for an item in catalog - LMS

Symptom

Item not found in the catalog. Item is added in the catalog and catalog is available for the user.

Environment

Successfactors Learning Management System (LMS) - All Versions

Reproducing the Issue

 Browse item in the catalog and no results found will appear.

Cause

The SKU associated to the item needs to be displayed in the catalog

Resolution

1. Check the SKU on the item record. If SKU is not showing, make sure to add this on the record configuration by going to System Admin> Configuration> System Configuration> Item.

2. Commerce> Master Inventory.

3. Enter the SKU #> Edit.

4. Enable "Display in Catalog".

SKU.png

See Also

 2186608 - Item not appearing in User catalog search

Keywords

catalog search; cannot find item; SKU; display in catalog , KBA , LOD-SF-LMS-CAT , LMS Catalog , Problem

Product

SAP SuccessFactors HCM Core 1805