SAP Knowledge Base Article - Public

2687407 - SAP Jam links won't open from MS Office documents - "Cannot download the information you requested"

Symptom

  • When a SAP Jam URL within a MS Office document(e.g. Word) is clicked on, it shows error popup- "Cannot download the information you requested" instead of opening the URL in the browser.

Environment

SAP Jam

Reproducing the Issue

  • Put some SAP Jam URL within a MS Office document e.g. Word.
  • Hold CTRL and click on the link.
  • Error popup will be shown. 

Cause

This is an issue with MS Office. Explanation available in this article-> Microsoft Support - Help - 899927

Resolution

Please refer to this MS KB Article for the solution->  Microsoft Support - Error message when clicking hyperlink in Office

Keywords

SAP Jam URL Word , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration 1805