SAP Knowledge Base Article - Public

2687395 - Error Message "417 An authorization problem occurred when downloading the configuration. And error "401 - Unauthorized" in SAP Analytics Cloud

Symptom

  • When trying to set Data Acquisition and configure Cloud Connector to acquire Data in SAP Analytics Cloud (SAC), below error message is seen:
    Error Message "417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password: 401 — Unauthorized" when adding a subaccount".
    417 error.jpg

Environment

  • SAP Analytics Cloud 2018.

Reproducing the Issue

  1. Adding a new subaccount in HCC
  2. Put all the required information
  3. Click on Finish

Cause

  • There could be multiple causes for such errors:
    Cause 1: The user was not a member in the subaccount in CIS.
    Cause 2: The resgion Host in Cloud connector is not correct.

Resolution

  • Solution 1: If the error is due to Cause 1 then add the user as a member in the subaccount in CIS
  • Solution 2: If the error is due to Cause 2 then make sure the Region Host in Cloud Connector is given appropriate as mentioned in SAC > System > DataSource Configuration.

    For step by step guidance on Data Aquistion and configuring Cloud Connector, please follow the steps mentioned in Help Guide. 

See Also

https://jtrack.wdf.sap.corp/browse/NGPBUG-64482

Keywords

cloud connector, data acquisition , KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0