SAP Knowledge Base Article - Public

2687194 - No product description for SFSF instance in Launchpad

Symptom

  • You try to create an incident under SFSF instance and see no product description
  • You want to report an incident under cloud tenant and see wrong product description
  • No product description for 000000000xxxxxxxxx

Environment

  •  SAP ONE Support Launchpad

Reproducing the Issue

You are about to open an incident. You choose a SFSF/cloud installation. You choose SFSF instance, but you see no product description.

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Resolution

 There is a known issue. Our development team is aware of the problem and will provide a fix with the next delivery.

Keywords

KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

Product

SAP SuccessFactors HCM Core 1808