SAP Knowledge Base Article - Public

2686828 - Social Learning tab does not bring results with blank search

Symptom

At the moment a catalog blank search is performed, the "SOCIAL LEARNING" tab does not bring any result, only the "COURSES" one does, even with existing JAM groups and items added to those groups.

blank search.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

In the LMS user side, click on:

  1. "Find Learning" tile > "Browse all courses" or "Go".

Cause

It is necessary to add keywords to have the "SOCIAL LEARNING" tab populated with results, as it can be seen when accessing it.

blank search2.png

Resolution

Once this is populated with the search criteria, the results, if applicable, will return.

blank search3.png

See Also

2323363 - JAM Integration in LMS Knowledge Support and Tips

2532092 - LMS - Jam integration functionalities in different SAP Jam editions

2266004 - SAP Jam integration with LMS (SF Learning Management System)

Keywords

search, jam, social, learning, blank, result, catalog , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-JAM , Jam Integrations , LOD-SF-LMS-CAT , LMS Catalog , Problem

Product

SAP SuccessFactors Learning all versions