SAP Knowledge Base Article - Public

2686314 - Restricted Write Access for Territories Does Not Work

Symptom

You have restricted write access to territories using “99 - Define Specific Restrictions” and cannot create new sub territories.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Territories view.
  3. Click on New > New Sub Territory.
  4. Enter the mandatory information.
  5. The RBAM authorization message appears and the save fails.

Cause

Restriction Rule “99 - Define Specific Restrictions” does not work to create territories and sub territories with write access restriction. The user is only allowed to edit the territories he is assigned.

Resolution

This is the expected system behavior.

If you need the functionality to restrict territories access you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by the Cloud Service Center on https://www.sap.com/services/application-development.html .

You can contact the Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com

Feasible workaround in case you want to create new territories during the usual course of business, you could have a user with unlimited territory authority to create new territories.
After creating a new territory or sub territory the user with unlimited territory would need to go into the business role and grant the appropriate authorization for the new territory or sub territory for the user which should have access to this role. After updating the role, the user would have access to the territory.

Keywords

99 - Define Specific Restrictions, Sub territory, territories , KBA , LOD-CRM-TM , Territory Management , How To

Product

SAP Cloud for Customer all versions