SAP Knowledge Base Article - Public

2686289 - Unable to Delete Service Catalog

Symptom

When trying to delete a Service Catalog, the Catalog is not getting deleted.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service Entitlements work center.
  2. Go to the Service Categories view.
  3. Search for the Service Category ID XYZ (XYZ represents the ID of the Service Catalog).
  4. Click to Delete the Catalog, the Catalog is not getting deleted.

Cause

You can delete only Catalogs that are in the Status In Preparation.

Resolution

You can set a released catalog back to In Preparation if the valid-from date has not yet been reached, then you can delete them.

Catalogs that have already been released and are in use cannot be deleted or modified. To remove the catalog from use, create a new version of the catalog, limit the valid-to date to today’s date, and release it.

Keywords

Catalogs; Service; Delete , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer all versions