SAP Knowledge Base Article - Public

2686158 - Error when viewing Curricula for certain users snapshot

Symptom

When in LMS admin and clicking on Curricula for certain users one of the below errors appear {Dependant on System Admin -> System Configuration -> LMS_ADMIN -> reportStackTraceToUser}:

  • {reportStackTraceToUser=false} 
    A communication error has occurred. Please log in again.
  • {reportStackTraceToUser=true}
    Failure: [FaultEvent fault=[RPC Fault faultString="com.plateausystems.elms.util.helper.ElmsUncheckedException : java.text.ParseException: Unparseable data: "" at:" faultCode="Server.Processing" faultDetail="null"] messageId="<some alphanumeric string>" type="fault" bubbles=false cancelable=true eventPhase=2]

Environment

SAP SuccessFactors Learning Management System (LMS) - 1805 & 1808 and 1905

Reproducing the Issue

  1. Navigate to a certain user snapshot (note issue may not occur to all users).
  2. Click on the curricula menu (if not the first in the related section) and error appears; otherwise if curricula is listed first the error when the user snapshot page is loading.

Cause

When certain curricula with 9 line items when all contents is expanded (including the folder lines), it can sometimes but not always expose the possible bug/defect when assigned to users.

-OR-

When a subcurricula contains the parent curricula assignment (recursive curricula assignment).

Resolution

  1. Issue resolved in b1811 via LRN-44194 for the line items defect (patched in 1808p21).
  2. Issue resolved in b1908 via LRN-58836 for the recursive curricula defect (patched in 1905p5).

Workarounds:

  • Modify the user snapshot to not show curricula as first tab so the user snapshot can load.
  • Use report when tring to determine which users have a current assigned or completed curricula.
  • Use the user search with criteria of curricula to determine any users as requried.
  • Use left Ctrl+Shift while clicking on user to expand to older view with seperate curricula tab.

Keywords

SAP SF success factors lms Learning curricula curriculum error null user snapshot view , KBA , LOD-SF-LMS-CUR , LMS Curricula , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SUCCESSFACTORS LEARNING 1905