SAP Knowledge Base Article - Public

2686038 - The Creation Date is Copied from a Lead to an Account when Converted

Symptom

You convert a lead to an account/contact. The creation date in the account/contact is going to be the same as in the lead. However, you did not create the lead and the account the same day.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Lead view.
  3. Open any lead that was created in the past.
  4. Click Actions > Convert to Account & Contact.
  5. Click Save and Open.
  6. Check the Created on field inside the new account/contact.

Result: You can see the same creation date as in the lead.

Cause

A lean-lead (despite still not being converted) is already considered a customer.

Resolution

A lean-lead has the status In Preparation. Once you convert it, the status becomes Active and it appears in the Account-OWL and Account-OVS. This change of the status is also visible in the changes-tab.

The created-on date is the original date when the lead was created and does not get changed.

Keywords

lead, created on, creation date, convert to account, , KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE 1808