SAP Knowledge Base Article - Public

2685845 - SSO URL Not Working In SAP Cloud Print Manager

Symptom

You're trying to configure SAP Cloud Print Manager with the system SSO URL (e.g. https://myXXXXXX-sso.sapbydesign.com), but the connection is not being established.

Environment

SAP Hybris Cloud For Customer

SAP Business ByDesign

SAP Cloud Print Manager

Cause

SAP Cloud Print Manager is not compatible with the SSO URL of the Cloud applications.

Resolution

You have to use the standard URL of the system (e.g. https://myXXXXXX.sapbydesign.com) and login with the standard user credentials of the application.

Keywords

SSO; SAP Cloud Print Manager; Login; Business User; , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions