SAP Knowledge Base Article - Public

2685805 - Expected behaviors of Program surrounding catalog pricing and approval process

Symptom

What is the expected behavior of a catalog to show price on the catalog?

Can an approval process be set for the whole program?

Environment

 SAP SuccessFactors Learning Management System (LMS)

Cause

We created programs because we found that some customers were using curricula to group courses into a syllabus, but the customers were not regulated. Instead, they wanted to create a structured learning experience for users, but they wanted it to be flexible. They were create structured learning experiences like an onboarding program or a company policy/ethics program. Because curricula are intentionally designed to do the opposite, customers were frustrated with the rules and rigidity of curricula. As an example, placing approval process will inhibit the user's onboarding experience.

Resolution

 What is the expected behavior of a catalog to show price on the catalog?

  • While individual items in the program can have price, the program as a whole does not calculate the price to show in the catalog.

Can an approval process be set for the whole program?

  • Approval process cannot be set on the program but can be set on the individual item level. There are some behaviors around how approvals work on individual items inside of the program. Check the See Also section.

To change system behavior, you can create an Enhancement Request.

See Also

2439699 - System bypasses the approval process set on Item when added to a program

2419060 - Scheduled offering approvals for schedule based programs bypassed

2591579 - Learning: Order number for schedule offering not generated when user self assign program that has the schedule offering

2090228 - How to submit enhancement requests for SAP SuccessFactors products

Keywords

programs enhancement approval process price catalog behavior lms sap sf successfactors learning , KBA , LOD-SF-LMS-PRO , LMS Programs , Problem

Product

SAP SuccessFactors Learning all versions