SAP Knowledge Base Article - Public

2685657 - My Classes - Schedule is blank and Edit Attendance button is missing

Symptom

When an instructor is looking at past or scheduled classes in the My Classes screen, the Schedule section is blank on certain Scheduled Offerings while others show data in the Schedule section. The Edit Attendance button is also missing.

Environment

SAP SuccessFactors Learning Management System (LMS) - b1808

Reproducing the Issue

  1. Create a scheduled offering with an instructor 
  2. Modify the segment to include multiple locations where one is a primary 
  3. Delete the primary location so there is one location that does not have the primary radial button filled in 
  4. Navigate to the instructor My Classes view and click the specific Scheduled Offering 
  5. Notice that under the Schedule tab there is no data and no Edit Attendance button

Cause

This is an issue that development has to fix.

Resolution

The issue has been resolved in b1811 release as part of LRN-40473

The workaround:

  1. Proceed to LMS Admin
  2. Learning -> Scheduled Offerings
  3. Search for the specific Scheduled Offering
  4. Under the Related section -> Segments
  5. Click the radial button to make a location the primary location
  6. Save changes

Keywords

segment scheduled offering so lms sap successfactors missing hidden no data blank my classes edit attenance instructor , KBA , LOD-SF-LMS-INS , LMS Instructors and My Classes , Problem

Product

SAP SuccessFactors Learning 1808