SAP Knowledge Base Article - Public

2685423 - Sending Domains Gmail.com and Yahoo.com Not Supported

Symptom

When adding sender domains gmail.com or yahoo.com the error message "To prevent the misuse of e-mail addresses, SAP only allows e-mails to be sent from domains that are owned by you" is shown.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration.
  2. Go to view Overview.
  3. Search for E-mail and Fax Settings.
  4. Click the link for the activity.
  5. On left side, see the Allowed Domains.
  6. Enter gmail.com or yahoo.com
  7. Save
  8. Error is triggered

Cause

Sending the mails with sender address as gmail.com or yahoo.com is not supported in C4C tenants.
By doing thisour IP's and domain can get blacklisted.

Resolution

This is the system behavior.

Keywords

KBA , AP-RC-OUT , Output Management , Problem

Product

SAP HYBRIS C4C CORE all versions