SAP Knowledge Base Article - Public

2685295 - Revocation information for the security certificate for this site is not available. Error in Crystal Reports

Symptom

  • Crystal Reports start-up error
  • "Revocation information for the security certificate for this site is not available.  Do you want to proceed?" on Crystal Reports Start

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Start Crystal Reports 2016
  2. Get error

Cause

Internet Explorer Security settings do not allow Crystal Reports to access Start page at: http://sapcrystalproductpage.com/?locale=en_US&edition=production

Resolution

Disable the Start Page Online Resource by renaming the file start.html and offlinestart.html:

  1. Navigate to the folder corresponding to the version of Crystal Reports used:  
  • For Crystal Reports 2008:
    • C:\Program Files\Business Objects\Business Objects Enterprise 12.0\win32_x86\Start Page\en
        
  • For Crystal Reports 2011, 2013 and 2016:
    • C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Start Page\en
  1. Rename the file: start.html, to: start_old.html
  2. Rename the file: offlinestart.html to: start.html
  3. Restart Crystal Reports.

See Also

https://msdn.microsoft.com/en-us/library/ee330735(v=vs.85).aspx#cert_rev_fail

Keywords

certificate, , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016