SAP Knowledge Base Article - Public

2685273 - Attendee Not Removed From Outlook Visit


You create a Visit with an attendee and after that you remove yourself as attendee in SAP Hybris Cloud For Customer, but even after synchronizing the changes via Outlook Server Side Integration, the attendee is not removed from Outlook Visit.


SAP Hybris Cloud For Customer Server Side Integration


The Server Side Integration doesn't support the removal of yourself as the attendee in Outlook.


You can remove all attendees from the Visit, but yourself via Server Side Integration.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 
An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


Outlook Server Side Integration; Add-In; Visit; Attendee; Participant; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions