SAP Knowledge Base Article - Public

2684912 - Reason For Rejection Field Greyed Out In The Sales Order

Symptom

You are trying to maintain a Reason for Rejection, at the line item level and see that the field is greyed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Sales Order view.
  3. Search for the Sales Order DEF. (DEF refers to the Sales Order ID)
  4. Click on Edit and View All.
  5. Go to the Items tab.

Reason for Rejection, in the Details tab is greyed out.

Cause

The field is greyed out as a project milestone, linked to the Sales Order is in a Completed status.

Resolution

The Project milestone, needs to be revoked.

  1. Go to the Sales Order work center.
  2. Go to the Sales Order view.
  3. Search for the Sales Order DEF. (DEF refers to the Sales Order ID)
  4. Click on Edit and View All.
  5. Go to the Items tab and scroll down to the Project tab.
  6. Select the Project task and click on View All.
  7. Choose Revoke Completion, in the status and click on Save.

After this,you can set the Reason for Rejection on item level of the sales order.

 

See Also

1854924 - How to Close the Project Related Sales Order

Keywords

"Sales Order", "Project Milestone", "Reason For Rejection" , KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0