SAP Knowledge Base Article - Public

2684788 - Why there's no option to enter a message to approver - Spot Awards

Symptom

When Recognizing & Rewarding Someone the box/field to enter our comments or message to the approver is no longer showing up.

Environment

SuccessFactors Spot Awards: Rewards and Recognition

Reproducing the Issue

Recognize & Reward Someone with the default amount and you will only required to enter a message to the recipient(s) then it's ready to be submitted. No box/field to enter message to approver(s).

Cause

The award amount is within the recommended range. The box/field to enter message to approver(s) will only show up when you enter an award amount that is outside the guideline (greater than the maximum award amount).

Any award amount outside the guideline (greater than the maximum award amount) requires approval and justification must be provided in the "Message to Approver(s)" box/field.

Resolution

For the "Message to Approver(s)" box/field to show up the award amount must outside the guideline (greater than the maximum award amount).

See Also

2518414 - Spot Awards – Why not all Guidelines is working

2344743 - Spot Awards - "Error Occurred! Please contact your system administrator for assistance" displayed when importing the Guidelines File

Keywords

message to approver, award , KBA , LOD-SF-RNR-SYS , System Performance, Usability, Errors, Security , Problem

Product

SUCCESSFACTORS BIZX CORE 1808