SAP Knowledge Base Article - Public

2684356 - Enable Mobile or Offline Content for an Existing Item feature

Symptom

The behavior of the "Enable Mobile or Offline Content for an Existing Item" feature.

Environment

SAP SuccessFactors Learning Management System (LMS)

Resolution

When the "Enable Mobile or Offline Content for an Existing Item" method to upload a content is selected, the system expects that the item that will be used have, at least, one content object already.

If the "Enable Mobile or Offline Content for an Existing Item" option is selected and the related item does not have any content object (online content), the system will not add a new one in the item. The online content option of the item will remain blank, showing the "No content is associated with this item." message.

The "Enable Mobile or Offline Content for an Existing Item" option is used with items that have an online content, so it will get updated with the mobile and offline accesses. Additional information can be found in the 2.2 section of the KBA 2342098 - LMS Mobile App Knowledge Support and Tips.

To add the content to an item that doesn't have content object, there are the "Add New Content" (it gives you the option to create the item too) and "Add Content for an Existing Item" options.

See Also

2342098 - LMS Mobile App Knowledge Support and Tips

2446583 - Troubleshooting Mobile issues with LMS application- Guided Answer

2528807 - Unable to download courses for offline use with Offline Player

2075206 - Using the Import Content tool to load content to content server

Keywords

Enable Mobile or Offline Content for an Existing Item, upload, content, mobile, offline, feature, setting , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions