SAP Knowledge Base Article - Public

2683878 - Limitations on Visibility of Appointments in SAP Outlook Side Panel.

Symptom

End Users will not be able to view appointments which are older than 30 days in Outlook side panel even though if they are available in C4C application.

Environment

Outlook 2010,2013,2016

Reproducing the Issue

1) Log into Outlook Add in

2) Launch Side panel

3) Search an account in side panel

4) In activities section of side panel, you will not be able to see appointments which are older than 30 days for an account.

5) If you go to C4C application in browser and check the appointments for that account appointments older than 30 days are visible.

Resolution

This Bhaviour is expected with Outlook Add in, currently appointments within 30 days and with a maximum of 100 records will only be shown in side panel.

Keywords

Appointments, Outlook Add in,Appointments Not Visilble,Side pannel,Cloud for Customer , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer all versions