SAP Knowledge Base Article - Public

2683211 - Error to edit standard Dashboard / Unable to delete Tile - Dashboard

Symptom

  • While editing or running a standard Dashboard you see the error message "An error occurred while loading the youcalc model"
  • You are unable to delete tiles via Report Center or Manage Dashboards

Environment

  • SuccessFactors Workforce Analytics (ANA) - All versions
  • Data Center 19

Reproducing the Issue

Error to edit or to run standard Dashboard

  1. Go to Dashboard page or Report Center
  2. Open a standard dashboard
  3. See the error message "An error occurred while loading the youcalc model"
  4. Go to Manage Dashboard or Report Center
  5. Edit a standard dashboard
  6. See the error message "An error occurred while loading the youcalc model"

Unable to delete tiles

  1. Go to Dashboard page or Report Center
  2. Try to delete the tile
  3. In Report Center you see an empty error popup after deleting the tile
  4. In Manage Dashboard the "Model deleted successfully" message appears after deleting the tile
  5. In both cases after refreshing the page the tile will still be available

Cause

Exception error with a HANA driver in DC19

Resolution

Engineering is currently working on the issue. At the moment there is no release date for the fix.

Keywords

Error to edit standard Dashboard and unable to delete Tile can not possible An error occurred while loading the youcalc model Report center , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors Workforce Analytics all versions