When a particular admin attempts to attach a document during the learning event editor for a particular user, the following error is received:
Could not roll back JDBC transaction; nested exception is java.sql.SQLRecoverableException: Closed Connection
org.springframework.transaction.TransactionSystemException: Could not roll back JDBC transaction; nested exception is java.sql.SQLRecoverableException: Closed Connection
SAP SuccessFactors Learning Management System (LMS)
Insufficient permissions or role workflow restrictions for the particular admin prevent the action.
Have another admin with an all role perform the action successfully.
Grant the affected admin a role with all workflows without restrictions to confirm the action can be performed successfully, then analyze or scrutinize the workflow differences based on business needs to resolve.
Contact your Sales Associate or CSM to engage a Consulting partner or Professional Services if further help is needed to adjust workflows/roles, see KBA 2149831 for more information.
SAP SuccessFactors SF Learning LMS learning event editor attachment attach doc java stack error ticket , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CUR , LMS Curricula , Problem