SAP Knowledge Base Article - Public

2683019 - Closed connection error message when attaching document in learning event editor

Symptom

When a particular admin attempts to attach a document during the learning event editor for a particular user, the following error is received:

Could not roll back JDBC transaction; nested exception is java.sql.SQLRecoverableException: Closed Connection
org.springframework.transaction.TransactionSystemException: Could not roll back JDBC transaction; nested exception is java.sql.SQLRecoverableException: Closed Connection

Environment

SAP SuccessFactors Learning Management System (LMS)

Cause

Insufficient permissions or role workflow restrictions for the particular admin prevent the action.

Resolution

  • Have another admin with an all role perform the action successfully.
  • Grant the affected admin a role with all workflows without restrictions to confirm the action can be performed successfully, then analyze or scrutinize the workflow differences based on business needs to resolve.
  • Contact your Sales Associate or CSM to engage a Consulting partner or Professional Services if further help is needed to adjust workflows/roles, see KBA 2149831 for more information.

Keywords

SAP SuccessFactors SF Learning LMS learning event editor attachment attach doc java stack error ticket , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CUR , LMS Curricula , Problem

Product

SAP SuccessFactors Learning all versions