SAP Knowledge Base Article - Public

2682689 - Error Message: Order block Overall block is set for document type Quotation for Object in configuration

Symptom

Messages of type CustomerOrderReplicationIn fail to replicate to C4C (SAP Cloud for Customer) with the error: 'Order block Overall block is set for document type Quotation for Object in configuration'.

Environment

SAP Hybris Cloud for Customer

Cause

The buyer party referenced in the incoming payload has the field 'Order Block' containing the value 'Overall block' maintained in C4C.

Resolution

This is the expected system behaviour:

  1. In C4C navigate to the 'Customers' work centre.
  2. Open the buyer party account contained in the failing payload.
  3. Review the value maintained for the field 'Order Block'.
  4. If appropriate alter this value and restart the failed message from the web service message monitor.

Keywords

Order block, Overall block, CustomerOrderReplicationIn , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer all versions