SAP Knowledge Base Article - Public

2682385 - FTP unable to connect Error occurred sending FTP data - Report Distributor

Symptom

  • Runtime failure running bundles with destination via FTP
  • In Job Status there is an error message "FTP unable to connect Error occurred sending FTP data"

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

  1. Go to Report Distributor
  2. Create a bundle
  3. Set destination to FTP
  4. Go to FTP Configuration and configure your FTP
  5. Run the bundle and see the error message in Job Status

runtime failure.png

Cause

The Directory set in Admin > FTP Configuration does not exist and the username may not have permission to create a new folder in the FTP.
The path is case sensitive, so you need to type the exact name of the folder e.g. if the path is "/index/Folder" but you put "/index/folder", the bundle will fail

ftp config.png

Resolution

Review the folder name in your FTP and set the exact path (case sensitive) under Directory in FTP Configuration page.

See Also

2283199 - Report Distributor fails to deliver to SFTP

2580876 - FTP error login has no write permission - Report Center / Schedule Job Provisioning / Report Distributor

2459740 - Report Distributor Runtime failure - Encountered a problem while processing E-mail

Keywords

FTP unable to connect Error occurred sending FTP data Report Distributor path directory folder FTPConnectionUtils ChangeToTargetDirectory fail on FtpConnection CreateDirectory , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors Workforce Analytics all versions