SAP Knowledge Base Article - Public

2682379 - Video size for LMS content.

Symptom

LMS users are seeing "your request has been denied" message when trying to launch video content.

Environment

SuccessFactors Learning

Reproducing the Issue

Try to launch a content from item.

Cause

Any files larger than 1800 MB will not be cached by Akamai, due to this limitation, we are not able to support content files larger than 1800 MB.

Resolution

  • Uploading the MP4 files with smaller resolution;
  • Splitting the MP4 files into 2-3 parts.

See Also

2525582 - Unable to upload / publish mp4 files to iContent using Import Tool

Keywords

LMS, SAP, content, file, upload, video, mp4 , KBA , LOD-SF-LMS-PCM , LMS Icontent , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , LOD-SF-LMS-CNT , Content , How To

Product

SAP SuccessFactors Learning all versions