SAP Knowledge Base Article - Public

2682202 - Tiles not visible on custom tile based dashboard

Symptom

Within "Dashboard" module, different users lack the access to some tiles:

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Successfactors

Analytics - Dashboards

Reproducing the Issue

Example:

  1. Proxy in as user 1
  2. Go to Dashboards and choose the "Custom Dashboard"
  3. User 1 only has access to Tile 1,2,3
  4. Proxy in as user 2
  5. Go to Dashboards and choose the "Custom Dashboard"
  6. User 2 only has access to Tile 1,4,5

Cause

The custom tile based dashboards allow for additional customization.

While the same dashboard can be shared with different roles each role can have access to different tiles on that dashboard.

Each role can also have different target populations setup in RBP leading to different data outputs.

Resolution

1. Use the view user permission option first to get an idea what roles a user has for dashboards / tile access:

Permissions_Check.png

2. In the overview the roles will display which grant visiblity on tiles and dashboards:

Role_Access.png

3. Once the specific role has been determined you can adjust the tiles / dashboards visible to the role within RBP:

RBP_Setting.png

Keywords

Tile, Dashboard, Visibility, Not visible, Custom Dashboard , KBA , LOD-SF-ANA-DSH , Dashboard and YouCalc , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors HCM Core 1802 ; SAP SuccessFactors HCM Core 1805 ; SUCCESSFACTORS BIZX CORE 1808 ; SUCCESSFACTORS BIZX CORE 1811 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508