SAP Knowledge Base Article - Public

2682080 - Product Specification Missing in Service order

Symptom

You want to deliver a spare part item to your customer which has a product specification assigned to it. When you add the product in the service order you do not find an option to add the product specification information.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Order work center.
  2. Navigate to the Service Order Processing view.
  3. Choose the button New and select the option Service Order.
  4. When adding the spare part in the tab Services and Spare Parts you do not see an option to add Product Specification.

Cause

The option to add product specification in service order is not avilable in Business ByDesign.

Resolution

You can use identified stock during the delivery of the spare part. This can be done while issuing the spare part from your warehouse.

Keywords

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Product

SAP Business ByDesign all versions