SAP Knowledge Base Article - Public

2682075 - Migration of Visit/ Appointments Notes

Symptom

When migrating Notes for Visits via Migration of Appointment activity, Notes appear under Overview tab instead of Notes tab of Appointment view.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Overview view
  3. Search and open Migration of Appointments activity
  4. Select Migrate Appointments using the Migration Tool
  5. Select Execute Migration Step by Step

Cause

In the Migration template the Notes field present in the General sheet, hence after migration it is imported in the Overview Tab. Migration Activity does not import notes in the Notes Tab.

Resolution

You may import Visit Notes in the Notes tab using the Data Workbench. To import the Visits Notes follow the below steps:

  1. Go to Data Workbench work center
  2. Select Import view 
  3. Select Individual Object button
  4. Select the business object Visit Notes
  5. Select Download button

Fill the data in the template and import.

Keywords

Visit Notes , Appointment notes, Migration of Visit Notes , KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer all versions