SAP Knowledge Base Article - Public

2681804 - User can't view tiles based on start date

Symptom

You created a tile using the setting "Based on start date" to show in the user's home page but some users can't see it though the start date is on the range configured.

Environment

SAP SuccessFactors Platform / BizX.

Reproducing the Issue

  1. Create a custom tile
  2. In the menu "Title" and section "Active dates" select "Based on start date"
  3. Set a range of days to start showing in the user's home page
  4. User has the start date in the range configured but can't see the tile

Cause

Based on start date feature is only available for instances where Onboarding is enabled. This tile will show just for users who were created on Onboarding, if the user affected was created on BizX, it is expected that he/she will not see the tile.

Resolution

To make this tile available for him/her you need to associate this user with Onboarding, and the association process is not just populating the Onboarding ID on the UDF. You need to open an CS ticket for Onboarding team requesting this association.

Keywords

Based on start date, Tile, Custom Tile, Home Page, Onboarding , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Core all versions