SAP Knowledge Base Article - Public

2681526 - In The Appointment TI The Generate Summary Button is Greyed out

Symptom

The Generate Summary Action is disabled in the Appointment TI even though the Appointment category is maintained in Fine-Tuning.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Appointments view.
  3. Open the Appointment DEF (DEF represents the Appointment ID).
  4. Select the Actions button.
  5. The Generate Summary Button is Disabled.

Cause

The Appointment DEF is not associated with an Account ID.

Resolution

Appointment summary generation requires an associated Account. Once you add an Account to the Appointment, the Generate Summary action will be enabled.

Keywords

KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions